Privacy Policy
- Introduction
This Privacy Policy outlines how "KnowledgePath", A divsion of Southshore Innovations Private Limited (may also be referred to in this policy as “we”, “us”) access, use, disclose, collect, capture and how we intend to safeguard any personal information that may be captured, accessed, used, directly or indirectly, to identify any third party (may also be referred to as “you”) when you visit KnowledgePath (“Platforms/ Site”) or interact with us offline or provide access to such information in accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDPA) and the General Data Protection Regulation (GDPR). Please read this Privacy Policy carefully.
2. Scope of Policy
This policy applies to all Personal Information we collect through our websites, mobile applications, and other online interfaces (collectively, the "Platforms") when we act as the processor/ controller or service provider for such information. By accessing the Platforms and/ or by providing access to us, you consent to the collection, use and disclosure of your personal information (“Personal Information”) as described in the Privacy Policy. If you do not agree with any portion of this Privacy Policy you should not use this Site.
3. Personal Information
Based on the services provided you use; we may collect or have collected the following types of personal information:
✔ Identifiers: Full name, email address, phone number
✔ Account Information: Username, password, and other account-related data
✔ Location Information: IP address, geo-location data.
✔ Payment Information: Payment information including credit card or debit card number, or other financial information, Payment methods, transaction history
✔ Usage Data: Interaction with our Platforms, including browsing patterns and preferences
✔ Information specific to Services: Invoices, Business and commercial communications.
✔ Technical Data: Device details, operating system, browser type
Providing your Personal Information is voluntary. However, in some instances, we may be unable to process your request to our services without the requested Personal Information.
Where we aggregate or deidentify your Personal Information, such data is generally not considered Personal Information under applicable law and therefore we may use or disclose it for any lawful purpose. We will not attempt to reidentify aggregated or deidentified information about you, except that we may do so to test whether our deidentification procedures comply with applicable law.
4. Sources of Your Personal Information
We collect your Personal Information in the following ways, pursuant to applicable law:
✔ Directly From You, such as when you use our services, provide information to us through the “Contact Us” webform, or otherwise reach out to us.
✔ Other Sources, including vendors, background check providers, references, affiliates, and through tracking technologies. To learn more about our use of cookies and similar tracking technologies, please review the "Cookies and Other Tracking Technologies" section below.
5. How We Use Your Personal Information
✔ To provide and maintain our services.
✔ To personalize user experiences.
✔ To respond to inquiries or requests.
✔ To communicate about account-related matters, offers, services, and updates.
✔ To send marketing materials (if you have opted in)
✔ To comply with legal, regulatory, and contractual obligations
✔ To analyse and improve our services.
✔ To detect, prevent, and address technical issues and security threats.
✔ Cross-Selling and Upselling: As part of our cross-selling and upselling activities, we may offer educational programs, courses, or services that align with your interests and needs based on your interaction with our Platforms.
✔ To manage our business operations, perform our obligations and exercise our rights under any agreement that you or your organization has with us.
✔ For other purposes with your consent, or as otherwise permitted or required by applicable law.
6. Disclosure of Your Personal Information
Other than as provided in this Privacy Policy, we do not share your Personal Information with unaffiliated third parties for their own marketing purposes, unless we have your consent or are required by law. We do not sell, rent or lease customer information to third parties.
We may have to share your Personal Information with third parties who perform Services on our behalf.
We may have to share your Personal Information if we think we must comply with Applicable Law or to protect ourselves.
7. Legal Basis for Processing Personal Information
✔ Consent: Where we have obtained your explicit consent
✔ Performance of Contract: Where processing is necessary to fulfil contractual obligations
✔ Legal Obligations: Where processing is required to comply with legal regulations
✔ Legitimate Interests: Where processing is based on our legitimate business interests, provided your rights do not override these interests.
8. Opt-Out Process/ Modification of Personal Information/ Control Process
✔Opt-Out Process
✔Modification of your Personal Information
To stop receiving our promotional emails, follow the instructions in any promotional message you get from us. Your device settings should provide you with instructions on how to turn off push notifications. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
✔Control Process
To correct or delete information or update account settings, log into your account and follow the instructions. We make changes as soon as we can. This information may stay in our backup files. If we cannot make the changes you want, we will let you know and explain why.
You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your phone. Each push notification has an "unsubscribe" link.
9. Compliance with Legal Obligations
We comply with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDPA). We ensure that personal data is processed fairly, lawfully, and transparently, with appropriate consents obtained for sensitive data where required.
10. Data Security and Consent Management
●Encryption: Data at rest and in transit is encrypted using industry-standard encryption protocols. [AES-256]
●Access Controls: Strict role-based access controls ensure only authorized personnel can access sensitive data.
● Consent Management: We obtain your consent through opt-in mechanisms (e.g., checkboxes) for marketing communications, data sharing, and processing of sensitive data. All consents are recorded and managed within our systems, and you may review or modify your consent settings via your account at any time.
11. Cookies and Other Tracking Technologies
Every time you come to our Site/ Platforms, our Site’s web server automatically collects information, including, in some instances, Personal Information, through cookies, web beacons, and other similar tracking technologies (collectively “cookies”).
Cookies are small text files that are placed on your computer or mobile device when you visit a website. Cookies help a website remember information about your visit, which can make it easier to visit that website again and make that website more useful to you. Some cookies are deleted once you close your browser (session cookies), while other cookies are retained even after you close your browser so that you can be recognized when you return to a website (persistent cookies).
Most browsers are set to accept cookies by default. You can remove or reject cookies but be aware that such action could affect the availability and functionality of the Sites. You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
12. Third Party Websites
The Site may contain links to third-party websites and applications—such as advertisements and external services—that are not affiliated with us. Once you leave our Site through one of these links, any Personal Information you provide to those third parties will not be covered by this Privacy Policy, and we cannot guarantee its security or privacy. We encourage you to review the privacy policies and practices of any third party before sharing your Personal Information. We are not responsible for the content or the privacy and security practices of any third parties, including websites, services, or applications linked to or from our Site.
13. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once personal information is no longer necessary, it will be securely deleted or anonymized.
14. Data Transfers
Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information during these transfers
15. Children's Privacy
Our Platforms are not intended for use by children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children without verifiable parental consent.
16. Changes to this Policy
We reserve our right to change or update this Privacy Policy from time to time. Any changes will be posted on our Platforms, and the updated "Effective Date" will reflect the changes. We encourage you to review this policy periodically.Your continued use of the Site after these modifications will constitute your: (a) acknowledgement of the modified Privacy Policy; and (b) agreement to abide and be bound by that Privacy Policy.
17. Compliance with Legal Obligations
We comply with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDPA). We ensure that personal data is processed fairly, lawfully, and transparently, with appropriate consents obtained for sensitive data where required.
18. Contact Information
We welcome your questions or comments regarding this Privacy Policy and our privacy practices. Please contact us using one of the methods below to submit any such inquiries, or to request to exercise any of your rights:
Name : Raghuram Natesan
Email : raghuram.natesan@southshore.in
